Earlier people used to stand in Q for ticket reservation in bus stop or ticket booking agents counter. Now it is very easy, with computer and internet we can book the ticket from anywhere. Since this is a festival season everyone will book the tickets well in advance and say thanks to these websites for providing such facilities.
Almost all the travel service providers are maintaining their own websites to reserve the tickets. There are some websites which are like agents and provides the option to search and reserve the tickets of many service providers. It is very important to read the terms and conditions of these service providers especially the cancellation policy and refund procedure before booking the tickets through these websites.
If you go through the terms and conditions of redbus.in it says “Cancellation policy not available”. The problem starts when you reserve the ticket through this website and try to cancel that ticket. When I tried to cancel a ticket, they told that you can’t cancel the ticket before 48 hours from the departure time and I can’t able to cancel that ticket. When there is no standard policy, they can say anything to avoid the cancellation. You can see many such complaints if you search in the web on this.
When the ticket is cancelled the amount is refunded after deducting some amount as cancellation charges and some are giving the cash coupons instead of refund of money. These cash coupons will have the validity of 6 months to one year and can be used in next reservation.
To avoid such complications it is very important to read the terms and conditions before reserving the tickets online.